Frequently Asked Questions

1. What services does your home care agency provide?

We offer a wide range of personalized home care services, including:

Personal Care (bathing, grooming, dressing)
Companionship and Socialization
Medication Reminders and Management
Light Housekeeping and Meal Preparation
Assistance with Mobility and Transfers
And more—tailored to each client’s needs.

2. How do I know if home care is right for me or my loved one?

Home care is ideal for individuals who need assistance with daily activities but wish to remain independent and live in the comfort of their own home. If you or your loved one are struggling with tasks like personal care, medication management, or housekeeping, or if you simply need companionship or a helping hand, home care may be a great solution. Our team can help assess the needs and determine the best care plan.

3. Do you provide services for both short-term and long-term care?

Yes, we provide both short-term and long-term care options. Whether you need temporary assistance following a surgery, illness, or hospital stay, or you require ongoing care for a chronic condition, we create customized care plans to meet your specific needs.

4. Are your caregivers certified and trained?

Absolutely. All of our caregivers are thoroughly vetted, certified, and trained to provide high-quality, compassionate care. We ensure that each caregiver is not only qualified but also aligns with our values of respect, dignity, and professionalism. Additionally, we offer ongoing training to ensure our team stays up-to-date with the latest care techniques and best practices.

5. How are care plans developed?

Care plans are developed collaboratively with you and your family, guided by a thorough assessment of needs. We take into account the physical, emotional, and social aspects of care, as well as personal preferences. Our goal is to create a plan that supports independence while providing the necessary assistance to improve the quality of life.

6. Can you provide care for individuals with Alzheimer’s or dementia?

Yes, we specialize in providing compassionate, patient-centered care for individuals with Alzheimer’s and dementia. Our caregivers are trained in dementia care techniques to ensure safety, reduce anxiety, and provide emotional support for both patients and families.

7. How do I pay for home care services?

We offer a variety of payment options, including private pay, long-term care insurance, and certain Medicaid programs. Our team can work with you to explore payment options that best suit your situation and assist you with any paperwork or claims.

8. Can I schedule care for just a few hours a week?

Yes! We offer flexible scheduling to meet your needs, whether it’s just a few hours a week for companionship or more comprehensive care on a daily basis. We are here to provide the right level of support at the right time.

9. How do I get started with your services?

Getting started is easy! Simply contact us to schedule a consultation. During the consultation, we’ll assess your or your loved one’s needs and discuss the best course of action. From there, we’ll develop a personalized care plan and match you with a caregiver who is the best fit for your needs.

10. Can I change or adjust the care plan if needed?

Absolutely. Your care plan is designed to be flexible and can be adjusted at any time to accommodate changes in your needs or preferences. We are always available to discuss and make any necessary updates to ensure the care provided is optimal.

11. How do you ensure caregiver quality and reliability?

We carefully screen all caregivers through background checks, interviews, and reference verification. Each caregiver is matched to clients based on their skills, experience, and compatibility with the client’s needs. Our agency conducts regular check-ins and quality assurance to ensure care standards are consistently met.

12. What happens if my caregiver is unavailable?

If your primary caregiver is unavailable due to illness, vacation, or any other reason, we will provide a replacement caregiver who is trained and briefed on your care plan. We ensure continuity of care, so you can rest assured that your needs will always be met.

13. Is home care covered by insurance or Medicare?

Some home care services may be covered by long-term care insurance, Medicare, or Medicaid, depending on the nature of the care and eligibility. We can help you explore your insurance options and assist with paperwork and claims to ensure you get the coverage you need.

14. Are you contracted with any third party agencies that will assist in covering for services?

Yes! We accept the following for waivers and insurances: TBI waiver, Medicaid waiver, Anthem, Humana, UHC through the Indiana Pathways program.

15. What makes your agency different from other home care agencies?

At I AM Healed Homecare Services, we focus on delivering personalized, compassionate care that centers on the individual’s dignity and quality of life. We create customized care plans based on thorough assessments and offer ongoing support to families. Our commitment to excellence, integrity, and patient satisfaction sets us apart from other agencies.

16. How can I contact your agency for more information?

You can reach us by phone at 219.304.8312, via email at iamhealedhomecare@gmail.com, or by visiting our website at www.iamhealedhomecare.com. We’re here to answer any questions you may have and help you get started with the care you or your loved one needs.